Refund and Returns Policy

Last updated: July 01, 2025

At Shaweun, we put our heart and effort into every shirt we make. Your satisfaction with our T-shirts and sweatshirts is always our top priority. We personally cut, sew, print, and inspect each item before it leaves our hands, so we stand firmly behind our quality. If the product you receive doesn’t meet your expectations, we have a clear and fair policy to support you.

Please read the policy below carefully to understand the return and refund process — applicable to all orders in the United States and Zimbabwe.

Policy Overview

1. General Conditions for Acceptance of Returns

To qualify for a return, your product must meet all of the following conditions:

• Return Period: The request must be submitted within 60 calendar days from the date you received the product, as shown on the tracking delivery confirmation.

• Product Condition: The item must be in original, unused condition, showing no signs of wear, washing, stains, damage, or alteration. All original parts, tags, labels, accessories (if any), and packaging must be intact and included.

• Proof of Purchase: A valid invoice, order confirmation email, or any other proof of purchase is required to process your return.

Returns that do not meet the above conditions may be rejected or subject to partial refunds at Shaweun’s sole discretion.

2. Return Procedure by Case

A. Returns Due to Shaweun’s Fault

(Damaged Product, Printing Error, Wrong Delivery)

We take full responsibility if you receive a product that is:

• Physically damaged: Broken, torn, stained, or otherwise damaged during shipping.

• Printing defect: Print is faded, peeling, misaligned, or significantly different from the approved design.

• Incorrect delivery: You received the wrong product, size, color, or style from what you ordered.

Applicable products: All T-shirts and sweatshirts purchased directly from shaweun.com.

Cost: Completely free ($0). Shaweun will issue a prepaid return shipping label for you.

Solution Options:

• Replacement: Receive a brand-new product (subject to stock availability).

• Full Refund: Receive a 100% refund of the product price plus the original shipping fee.

B. General Return (Change of Mind, No Longer Needed)

This applies if your product is in perfect working and aesthetic condition, but you:

• No longer want it,

• Changed your mind, or

• Feel it does not suit your style, preference, or intended use.

Applicable products: All T-shirts and sweatshirts purchased directly from shaweun.com.

Cost: Customer is responsible for all return shipping costs. We recommend:

• Using a tracked shipping service for proof of delivery,

• Packing the product securely to prevent any damage in transit.

Solution:

• Once we receive and inspect the returned product to confirm it is in original, unused condition, we will issue a refund for the product value only (excluding the original shipping fee).

3. Items Not Eligible for Return

The following items cannot be returned unless there is a confirmed defect or error caused by Shaweun:

• Gift Cards – Non-refundable once issued.

• Final Sale Items – Products marked as “Final Sale” at the time of purchase.

If any of the above items arrive damaged or defective due to our fault, they will still be eligible for replacement or refund under our “Shaweun’s Fault” policy.

4. Return Process – Step-by-Step

To ensure a smooth and efficient return experience, please follow these steps:

Step 1 – Request a Return

• Contact us by email at [email protected] within 60 days from the date you received the product.

• In your email, include:

  1. Order number (from your confirmation email or invoice).

  2. Reason for return – clearly state whether it’s due to our fault or your own decision.

  3. If the product is damaged or defective – attach clear photos or videos showing the issue.

Step 2 – Receive Return Instructions

• Our customer support team will review your request within 1–2 business days.

• If your return is approved, we will send:

  • Detailed step-by-step instructions, and

  • A prepaid return shipping label (if it’s our fault).

Step 3 – Pack and Ship the Product

• Carefully pack the item in its original box and protective materials to avoid damage during transit.

• Include all original accessories, tags, and documentation.

• Ship to: Shaweun – Returns Department 614 Palace Pkwy Spring Creek, NV 89815 United States

5. Money Back Guarantee – Time & Method

We are committed to processing refunds quickly, clearly, and fairly.

• Processing Time: Refunds are initiated within a maximum of 5 business days after we receive and confirm that the returned item meets our policy requirements.

• Refund Method: All refunds are issued directly to the original payment method used at checkout (e.g., credit card, PayPal). Store credit is only issued if requested.

• Email Confirmation: You will receive an email notification once your refund has been processed.

Important Note: After Shaweun issues your refund, your bank or payment provider may take an additional 3–7 business days to post the funds to your account. This timeframe is outside of Shaweun’s control.

6. Restocking Fee

We do not charge any restocking fees. The full eligible refund amount will be returned as long as the product meets our return conditions.

7. Shaweun Order Processing & Shipping Times

For complete details, please refer to our Shipping Policy. Below is a quick summary:

• Order Processing Time: 1–2 business days (Monday–Friday, excluding U.S. public holidays).

• Transit Time (all markets, including U.S. & Zimbabwe):

  • U.S. Orders: 4–6 business days.

  • Zimbabwe Orders: 8–10 business days.

• Order Cut-Off Time: Orders placed by 2:00 PM PST are processed the same business day; orders placed after this time are processed the next business day.

8. Questions or Need Support?

If you have any other questions about our return policy or need a hand with your order, don’t hesitate to reach out! You can contact us via:

• Address: 614 Palace Pkwy, Spring Creek, NV 89815, United States

• Email: [email protected]

• Phone: +1 (775) 225-9102

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST