Shipping Policy

Last updated: June 30, 2025

At Shaweun, we want your experience to be clear and easy, from Browse our designs to getting your new favorite shirt. This policy breaks down how we get your order from our space to your doorstep.

1. Where We Ship

Currently, we ship to addresses within the United States and Zimbabwe.

For United States orders, we do not ship to:

• PO Boxes

• Military Addresses (APO/FPO/DPO)

• U.S. Overseas Territories (like Puerto Rico, Guam)

2. Shipping Costs

We aim for straightforward and fair shipping fees.

• Standard Shipping (within the U.S.): A flat rate of $4.99.

• Free U.S. Shipping: For all orders over $89.00.

• Shipping to Zimbabwe: A flat rate of $9.99.

All shipping costs will be automatically calculated and shown clearly on the checkout page before you complete your order. No surprises!

3. Processing & Delivery Times

We split the process into two clear parts to give you a good idea of when your order will arrive:

• All orders ship from our location at: 614 Palace Pkwy, Spring Creek, NV 89815, United States.

• Processing Time: This is how long it takes us to pack your order and get it ready for pickup. It’s usually 1–2 business days (Monday to Friday, not including U.S. holidays).

• Transit Time: This is how long the carrier takes to deliver your package once it leaves our facility.

  • For U.S. orders: Typically 4–6 business days (Monday to Friday, not including U.S. holidays).

  • For Zimbabwe orders: Expect about 8–10 business days once it’s on its way.

Order Cut-Off Time: If you place your order by 2:00 PM (PST), we’ll start processing it the same business day. Orders placed after that time will kick off the next business day.

4. Delivery Timeline Example

Just to give you a clearer picture:

• Monday (Day 0): You place your order in the afternoon, after our 2:00 PM (PST) cut-off. We’ll start processing it on Tuesday.

• Tuesday – Wednesday (Day 1-2): Your order gets packed up, and we send you a shipping confirmation email with your tracking number.

• Approximately next 4-6 business days (for U.S. orders) or 8-10 business days (for Zimbabwe orders): The carrier handles the delivery to your address.

Result: Your U.S. order might arrive around Tuesday or Wednesday of the following week. For Zimbabwe, it would be a bit later, as per the transit time.

5. Tracking Your Order – Order Updates & Delivery Progress

As soon as your order is packed and handed over to the shipping carrier, we’ll send you a Shipping Confirmation Email. This email will include your Tracking Number and a direct link to the carrier’s tracking page so you can follow your order’s journey in real time.

Please note that it may take 24–48 hours after you receive this email for the tracking information to fully appear or update in the carrier’s system. This is normal and simply means the package is still in the early stages of processing. If you check right away and don’t see updates yet, don’t worry—it’s on its way!

You can also log into your Shaweun account at any time to view your order status and tracking details. If you have any trouble accessing the tracking link or notice unusual delays, our customer support team is here to help.

6. Damaged or Lost Goods – We’ve Got You Covered

We do our best to pack every order securely, but sometimes unexpected issues happen during shipping. Here’s what to do:

a. Goods Damaged During Shipping
If your order arrives with visible damage, please contact our customer support within 72 hours of receiving it. Send us:

• Your order number.

• Clear photos or videos of the damaged item(s).

• Photos of the shipping box/packaging showing how it arrived.

Once we receive this information, our team will review it promptly. If the damage is confirmed, we’ll work with you on the best solution—either sending a replacement at no extra cost or issuing a full/partial refund, depending on the situation.

b. Lost Packages
If your tracking shows no movement for more than 7 consecutive business days, and it’s been at least 14 business days since shipping, please contact us immediately. We’ll open an investigation with the carrier to locate your order. If the carrier confirms that the package is lost, we will reship your order for free or offer you a full refund—whichever you prefer.

Tip: Always double-check that your shipping address is correct when placing an order, as we cannot be held responsible for delays caused by incorrect addresses provided by the customer.

7. Cancelling an Order

You can request to cancel your order if it hasn’t been processed or shipped yet. We process orders quickly, so you can often cancel your order within 24 hours after placing it. Please contact us as soon as possible if you need to cancel.

If the order has already been handed over to the carrier (meaning you’ve received a tracking number), we won’t be able to cancel it. In that case, you’d need to refer to our returns policy (if it applies) once you’ve received the product.

8. Refunds & Returns – Hassle-Free Process

We want you to love your purchase, but if you change your mind or encounter an issue, our Return & Refund Policy is here to help. The complete process, including how to request a return, which items are eligible, the time frames that apply, and how refunds are issued, is outlined in detail on our dedicated Return & Refund Policy page. If you have any questions or unique circumstances that are not covered in the policy, you can always email us at [email protected] and our team will be happy to assist you personally.

9. Questions or Need Support?

If you have any other questions about our shipping policy or need a hand with your order, don’t hesitate to reach out! You can contact us via:

• Address: 614 Palace Pkwy, Spring Creek, NV 89815, United States

• Email: [email protected]

• Phone: +1 (775) 225-9102

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST

Our customer support team is always ready to help you!